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When you hear the words “performance appraisal” do they make you want to yawn, tremble or flee? Often supervisors and managers dread giving appraisals ever bit as much as staffers fear receiving them. The repercussions of an anger-provoking performance appraisal can lead to retaliatory actions, and decreased performance on the part of the disgruntled employee. This can leave the manager feeling punished for their hard work in preparing and delivering a comprehensive evaluation of their subordinate’s work. If this mindset exists in your workplace, you can reverse this downward trend by creating an “incubator for talent” in your work domain. Performance appraisal is an opportunity for line staff and leadership to come together in an intimate conspiracy that inspires performance excellence. In this era of “coaching” mania, today’s up and coming professional is will to pay out of pocket for a competent life coach, or talent coach. Why make your staffers part with their hard earned money when performance appraisal is available as a workplace benefit, and can provide much the same developmental value as an expensive “talent coach?” Attend this workshop to learn how to make the performance appraisal process a high value experience for both the appraiser and the appraised.
Everyday Ethics for Clerical Workers in Human Services Everyday Clerical Staff are responsible for supporting the Agency and it’s Social Workers to ensure that the ethical principles that guide Social Work, also guide the daily duties of clerical staff. It is essential that sound ethics guide everyday behavior and performance in all clerical duties. Learn the social work values that promote ethical decision making and the clerical staff’s role in upholding and supporting these values. We will also discuss the 4 common unethical behaviors that even well intentioned workers may commit and useful strategies to test our decisions before we act.
Effective Performance Feedback Skills When meeting with employees to discuss performance goals and give developmental feedback, can you use the same communication style with every employee and be effectively understood by all? Social linguists suggest that where you sit, how much eye contact you offer and how you word your inquires and comments are important factors in successful cross-cultural and cross-gender communications. Com and learn how to deliver developmental feedback in the manner it will be most effectively integrated into the workplace and cultural norms of each employee
Ensuring A Respectful Workplace Respect is a word that means different things to different people. Given that, how do we assure that everyone who works in your agency feels valued and respected? Legislation can only guarantee our rights. This workshop discusses both our legal rights, and professional responsibilities in maintaining a safe, non-hostile work environment where every worker fits in comfortably. At the end of this workshop learners will:
Chill Out: Managing Your Anger and Theirs This workshop helps participants explore what makes them and their clients angry. Participants will discover their own anger triggers and how to counteract them. They will also learn how to deal with angry and aggressive clients and how to defuse potentially violent situations. We will discuss:
Adult Protective Services Intake and Investigation This workshop is the most recent addition to the Adult Protective Services Training series. All of these courses are designed specifically to meet the unique training needs and challenges of Adult Protective Services Professionals. This course will focus on the following competencies: * Intake Skills * Elder Abuse Reporting * Case Documentation * Case Prioritization * Application of Law * Gaining Access * Investigation Interviewing * Worker Safety * Collateral Contacts * Confidentially * Evidence Collection
Helping The Poor Find And Keep A Job This workshop addresses the norms, traditions, behaviors, values, and survival skills common to poverty culture, and explains how the influence of generational poverty impacts job seekers. Learn how to help job seekers find and keep jobs that will help them transcend poverty, and cultivate the middle class living skills needed to function comfortably working for and with middle class employers and customers. Learn how to structure a directed, geographical, skills-based job search. Problem Solving and Corrective Action The work environment/culture of an organization directly impacts the behaviors and performance of SW’s, and therefore the results achieved with their cases. Performance management and leadership practices impact the work environment/culture of agencies. This course will explore the identification of and training on performance standards and the measurement of and the feedback on actual performance greatly impacts agency performance customer results. Communication Values and Methodologies The work environment/culture of an organization directly impacts the behaviors and performance of SW’s, and therefore the results achieved with their cases. Communications, vertically and horizontally across organizations, plays a significant role in the culture; in organizational trust. This course will explore Communication Values and Methodologies for staff; amongst themselves and with management that will result in more trust, a better work environment, and more constructive communications which directly impact job performance, project outcomes, and customer outcomes. The work environment/culture of an organization directly impacts the behaviors and performance of SW’s, and therefore the results achieved with their cases. Performance management practices and how employees are aligned and engaged in these practices impact the work environment/culture of agencies. This course will explore the identification of performance standards and how these can be most effectively measured; the benefits to individual and team performance of performance standards, measurements and feedback; and how to most constructively engage in the performance feedback process. The work environment/culture of an organization directly impacts the behaviors and performance of SW’s, and therefore the results achieved with their cases. Management and Leadership practices have the greatest impact on the work environment/culture of agencies. This course will explore the analysis, selection, implementation and reinforcement of Management models, values and associated practices. In addition, the identification of and training on performance standards and the measurement of and the feedback on actual performance greatly impacts agency performance customer results. The work environment/culture of an organization directly impacts the behaviors and performance of SW’s, and therefore the results achieved with their cases. Performance management and leadership practices impact the work environment/culture of agencies. This course will explore the identification of and training on performance standards and the measurement of and the feedback on actual performance greatly impacts agency performance customer results. The work environment/culture of an organization directly impacts the behaviors and performance of SW’s, and therefore the results achieved with their cases. Management and Leadership practices have the greatest impact on the work environment/culture of agencies. Management’s inconsistencies are a part of their practices. This course will explore Management Inconsistencies and the need to curtail them, how to implement this and other organizational changes including overcoming organizational resistances and setting priorities, and explore other parameters influencing change and management practices such as Management Models and Communication Values and Methodologies which guide management practices. Organizational Change: Understanding the Process and Your Roles The work environment/culture of an organization directly impacts the behaviors and performance of SW’s, and therefore the results achieved with their cases. Management and Leadership practices have the greatest impact on the work environment/culture of agencies. Management’s inconsistencies are a part of their practices. This course will explore engaging staff in the process (obtaining their input about the inconsistencies which have the greatest negative impact on their jobs and the practices that would positively impact their jobs), how their resistances to change may negatively impact the change process and the outcomes for staff; and of the many factors that management must consider when identifying new management practices. Business Writing for Caseworkers Cases are managed through a trail of documentation. Inaccurate, incomplete, hard to read...case documentation can lead to numerous case problems and difficulties in assessing and correcting these and other case problems. Bad writing practices can also lead to difficulties in evaluating trends, in turning over cases to new case managers, and in dealing with audits. Organizational Change I: Resistance, Parameters, & Priorities The work environment/culture of an organization directly impacts the behaviors and performance of SW’s, and therefore the results achieved with their cases. Management and Leadership practices have the greatest impact on the work environment/culture of agencies. Management’s inconsistencies are a part of their practices. This course will explore Management Inconsistencies and the need to curtail them, how to implement this and other organizational changes including overcoming organizational resistances and setting priorities, and explore other parameters influencing change and management practices such as employment laws which guide management practices. Attend this session to learn how to go from curt to courteous, handle voicemail efficiently, take messages and maneuver telephone processes flawlessly. Find out how to control the interview with the client, and master softening techniques to manage even the angriest caller. Become proficient at preventing your own emotional leakage from ratcheting up a tense situation. Beyond Stereotypes: Tapping into the Strengths of Different Cultures in a Multicultural Society We will all agree that the face of our society has changed significantly in recent years due to tremendous progress in technology and transportation, and shifts in political policies throughout the world. As a result of these changes, it is not unusual to find organizations with culturally blended teams of workers. Training everyone to appreciated and embrace differences can help distinguish an organization and give it a competitive advantage. This program explores the benefits and challenges that come about from having a multicultural workforce, the issues that might surface in diverse groups and methods for handling conflicts. While disciplining employees may not be a pleasant task, it does not have to be painful and laborious. Instead, the discipline process can be a valuable tool to help employees and the company achieve success. All managers should be trained to understand that workplace discipline should not be viewed simply as a way to punish employees. For best results over the longer term, it is preferable to view discipline as a way to correct some problem behaviour or performance issue. It should be viewed as a way to develop an employee
Understanding the African American Male It is difficult not to be so greatly disturbed by the disproportionate burden African American males continue to face in achieving success. African American males continue to struggle to achieve educational and economic accomplishments. African American males have higher rates of suspension, expulsion, placement in special education, and dropout than other groups. They are confronted with higher unemployment and low labor force participation rates, but high probation and incarceration rates, representing nearly half of the nation’s male prison inmates. The dilemma of the African American male demands a solution.
25 Ways to a Healthy Life-Style Workplaces around the country are learning that employee health has significant impact on customer service. Some workplaces are rewarding employees who commit to becoming fit. Other workplaces demonstrate their seriousness, by having a gym on-site for employees to utilize. This course is designed to challenge participants to change their way of thinking about their mental and physical health, because we are essentially what we think about, eat, and drink. Participants learn the importance of being well rested. They learn the benefits of a healthy life-style, which includes exercising on a regular basis. Participants also learn that thinking positively will help them physically and mentally. Some key components are: ü Why care about YOU first? ü Break destructive habits: eating, drinking, smoking and cursing ü Make a commitment to getting physically and mentally fit ü 25 Ways to a healthy life-style.
2. Communication Practices for Performance & Employee Relations a. Philosophies/Values for Employee Relations and Performance b. Methodologies – Tools and M & L Behaviors i. Communication Worksheets ii. Overcoming Communication Hurdles: Fear of Confrontation, Differing Perspectives, Trust… · Ladder of inference · Two columns · Behavioral and Results Specifics, NOT Personal
Philosophy and Principles of Adult Protective Services This curriculum addresses the philosophy and principles of adult protective services (APS) practice as reflected in Ohio law and best practice. In addition, curriculum content addresses the nature and scope of elder abuse, because elder abuse is the focus of Ohio APS Law. This course focuses on the following competencies related to adult protective services practice: • Philosophical Orientation • Historical Perspective • Legal Intents • Roles and Responsibilities • Handling Community Expectations • Using Community Resources • Understanding Elder Abuse • Ethical Concerns • Principles of Practice
Protect Your Neck, Personal Safety and Self Defense in The District (TP) While in the district, your personal safety comes first and foremost. You must be on guard at all times and understand that the potential for an attack is always there by one of your clients, or a stranger. Each interaction must be assessed by you to determine am I at risk right now? And if so what is my action plan? This workshop teaches personal safety strategies that can be used to avoid violent conflict and easy to use self defense techniques to combat attackers.
Unique Development and Concerns of the Older Adult (SP) This is a six hour course that helps workers understand getting older from the consumers point of view. It incorporates the Adult Protective Law and the strange reasons our older adults do what they do. It gives helpful tools with how a worker can help families make decisions. It also helps workers deal with feelings when older adults choose passive suicide, living in unsafe living conditions or harmful relationships.
Supervising Employees From Other Generations (SP) This course is designed to recognize that supervision of employees is a very difficult job given the differences in people. It becomes much harder when there are as many as five generations to supervise. From the Silent Generation to the Millennium Generation, the differences are enormous. This course defines the differences; paints pictures of the unique characteristics of each age group; and offers aids to supervisors in relating effectively with the various values and work philosophies. It is done with fun activities helping us relate to the differences.
Supervising Difficult Employees (SP) This course is designed to help supervisors with those employees who are challenging. It helps the supervisor in diagnosing the cause of the problems and teaches them to design prescriptive change methods that will produce win-win results with difficult employees. It is best when the supervisor comes to the course with a particular employee in mind. Never Be Lied To Again - Part 2 In this workshop participants will learn useful techniques and develop new skills for detecting lies during verbal communications. The training will focus on the following learning objectives:
Now that the country has elected its first black president many Americans believe that racism in the U.S. is a thing of the past. Is it? Long delayed conversations about racism are beginning to surface at work and at home. Join us for a stimulating discussion and discover...
Management & Leadership Development Series (Supervision) I. Establishing the M&L Framework - The Role of The Supervisor A. Aligning Mission; M&L Values; The Law, Contracts and Policies; and M&L Behaviors B. Laws, Regulations, Policies and Contracts 1. Employment & Labor Law Overview 2. Labor Contracts and Personnel Policies C. The Dirty Dozen: M&L Practices to Avoid D. Do's & Don'ts When Dealing with the Union E. Communication Values, Methodologies and Competencies F. Discretion of the Supervisor in Enforcing Policies While Still Being Fair and Consistent II. How to Handle Leave Issues (PPL, VAC, LTSL and FMLA) III. Performance Measurement & Feedback A. Effective Evaluations 1. What to Measure and When & How to Give Feedback 2. How to Incorporate Disciplinary Matters without violating CBA B. Corrective Action: How to Handle Progressive Discipline - Documentation C. Case Studies in Performance Problems: 1. How to Handle the "25 Year Employee" Who has Continuous Problems 2. How to Handle Rude, Blatant Disrespect, etc. 3. Others D. Performance Improvement Plans IV. Hostile Work Environment - Avoiding & Correcting
Management & Leadership Development Series (Administration) In this course senior agency managers will revisit or learn how to support and reinforce the development of middle managers and front line supervisors. Specifically, it will address the development of middle managers and front line supervisor in the "management and leadership practices for compliance (legal and contractual), performance and employee relations". They will learn pre and post-class activities to conduct with their direct management reports to ensure application of competencies developed and continual learning. I. Overview of the Curriculum: "M & L Practices for Compliance, Performance and Employee Relations" A. Philosophies - M & L Values B. Methodologies - Practices: Tools & Processes C. Competencies II. Curriculum Flow: Pre-Class Survey and Assignment, Classroom, and Post-Class Assignment III. Engaging Your Managers and Supervisors: Pre and Post Session IV. Reinforcing Continual Application & Development
Managing Rumors, Gossip & Criticism Dear Answer Lady, I love my job but I am thinking of leaving it because of the mean, vicious, hypercritical people that I work with. They look for the negative in every situation and then exaggerate it as their destructive gossip is spread. There is not stopping it. What should I do? Frustrated in Fargo. Dear Frustrated in Fargo, Attend this seminar to learn how to help others temper their criticism, avoid becoming the target of gossip, and correct rumors that have gone astray. Find out how to accept criticism without anger and grow from it. Evaluate your tendencies to get caught up in the tangles of your office grapevine. Resist the temptation to allow office politics to distract you from being your most productive best.
All behavior is prompted by a need, and is directed toward some goal. Knowing more about a person's needs can help us understand behavior. Understanding the behavior can help us manage it. This workshop will help participants recognize patterns of behavior and learn to understand the impetus for the behavior. Approaches to discipline will be discussed and guidelines for managing and directing behavior will be offered. Positive Outcomes with Angry Customers Sometimes customers can act out their inner frustrations. This can result in verbal expressions that can be loud, disruptive and threatening to other customers and JFS workers. If not handled correctly, it can impact the entire production culture creating a negative, destructive environment in which people do not want to work or seek services. Attendees will gain knowledge, philosophies, and methodologies (skills and tools) to achieve more positive outcomes when confronted with these types of situations and to minimize the occurrences of these types of situations. This will include subjects such as the impact of mindset, organizational support, what not to do to facilitate the behaviors, and tactics to use in person and on the phone. Living In The Shadows: Latino Culture According to the 2000 Census, The Hispanic-Latino population swelled 57.5 percent over the last decade, and now represents 13 percent of the total US population at 35.3 million. Some predict that Hispanic/Latino groups will become the nation's largest minority group even before 2010. As social service providers are we prepared to provide or deliver culturally competent services to them? Who are they? Why are they coming here? Do they have rights? Why don't they get the right papers to be here legally? Why can't they get their issues resolved? How are families and children being affected by the recent raids and deportations? Are they afraid to be seen, to be recognized as Hispanics/Latinos? What are the social service agencies challenges with this segment of the population? Are there resources available in the community to assist them? These and some other topics are discussed in this much needed workshop.
Religions in America: Walking and Working Together The face of America is rapidly changing as it is becoming one of the most religiously diverse nations in the world. Religious diversity is all around: in our hospitals, schools, jobs, and neighborhoods. Employers today have to take into account an ever-increasing variety of religious beliefs and practices among their employees. Religion is a very important part of who we are and what we do; in other words, it gives us an understanding of how we, as human beings, inhabit our social and cultural worlds. Christianity remains the dominant religion in the United States, however, the number of Hindus, Muslims and Buddhists has more than doubled or even tripled. With more and more people from different religious backgrounds entering the work place, education becomes the most important key to helping both employees and employers become aware of the world's major religions and to living peacefully within our community and conducting business and diplomacy around the world. (3) contact hours - two one-half days sessions) Groups of people or teams (in the business world) play a tremendous role in the culture and realized production of an organization. People strongly impact others; sometimes even resulting in some discarding their integrity to fit in or to stand alone. Groups of people can create anxiety in some and excitement in others. And, these groups/teams will take on a life of their own unless influenced by the leader. Attendees will gain knowledge, philosophies, and methodologies (skills and tools) to achieve more positive outcomes when leading groups/teams. This will include subjects such as creating a culture, group rules, group communications (including dealing with inappropriate behaviors), and when groups change. (This is part two of two one-half days sessions). This session explores non-traditional ways to engage employees into group processes and performances improvement systems to be used for teams.
It is estimated that in the United States there are over 1,000,000 drinkers. One tenth of those who drink will become alcoholic. With each of these people's drinking effecting at least four other people, it becomes clear that many families and children in particular have been exposed to the effects of drinking. The goal of this workshop is help participants identify the signs and symptoms of alcohol use, abuse and dependency: understand the Family Dynamics and learn what to do when you encounter abuse. Happiness is very difficult to define and although you can't see it, hear it, or touch it, it's something everyone wants. We all perceive it differently and we each pursue it in different ways. The problem arises when we look so far beyond and outside ourselves we miss it. This workshop will explore the internal source of happiness, reciprocal properties of happiness and the power of being happy. The contributions of attitude, giving and reframing will be discussed. Come learn to smile! Case Planning and Service Delivery in Adult Protective Services This session focuses on the final three phases in the Adult Protective Services (APS) process:
It examines key resource systems for resolving elder abuse situations and introduces stress and burnout as particular concerns for APS workers. Finally, the class employs case studies, exercise, and video tape to apply concepts, principles and techniques learned. There are two common misconceptions regarding ethics in today's society. Our exposure to the "situational ethics" of some creates the impression that ethics can be used conveniently rather than consistently. A second problem is that employers think that a written Code of Ethics will foster ethical behavior. This workshop is designed to dispel those myths, and will focus on how to use the NASW Code of Ethics as a basis for your agency's ethical standards, and how to make your agency's Code of ethics a living document that is integrated into the personal and professional lives of those who embrace it. Women and Money: Chart Your Way Past Financial Stress Women wear all kinds of hats from CEO, business owner, director, supervisor and social worker to daughter, wife, best-friend, and mom. Despite their achievements, women and their children are more likely than men to struggle financially. In fact, whether ever married or childless, elderly women are often poor. In fields such as social work where women are a dominant population, wages tend to be lower. If money is the primary stress facing Americans as one national study indicates, women are particularly vulnerable. From budgeting to debt management, from raising children to dressing for success, the financial challenges facing women are often more stress-inducing than those facing men. With a change of attitude and careful planning, women take charge of their money and maximize their potential. Armed with knowledge which addresses financial stresses in their own lives, participants in this class are empowered to assist their customers to overcome some of the stressors in their day-to-day activities as well.
In today's workplace the emphasis seems to be "do more with less." Efficiency is the theme of nearly all we do requiring that vast amounts of information be recalled at a moment's notice. Currently a productive memory is not merely a useful thing, but with the increasing rise of needed technical ability coupled with ever shifting policies and procedures associated with the jobs we do; it is a requirement
In this workshop participants will learn useful techniques and develop new skills for detecting lies during verbal communications. The training will focus on the following learning objectives:
The workshop will use video examples of the techniques and exercises that allow you to practice these skills.
Working with Substance Abusing Families This course is designed to assist Case Managers in recognizing the client and familial symptoms of alcohol abuse/dependency. Participants will explore the physical, behavioral, developmental and symptoms of alcohol and chemical abuse through analyzing family roles to foster understanding and awareness. The behavioral symptoms to determine level of alcohol and/or chemical dependency will be discussed. Practical methods for working and communicating with this population will be addressed along with how chemical dependency affects employability.
To Lead or Not to Lead: That is the Question The role of a supervisor is similar to the role of a parent. Supervisors need to provide guidance, support motivation and feedback. The most important factor in employee productivity is the relationship between employee and supervisor. However, this relationship can be damaged when supervisors have to make unpopular decisions to provide unwanted but necessary feedback. This workshop will explore these dynamics. Learning Objectives:
In a recent survey done by the presenter, over 95% of the people taking the survey indicated some degree of money addiction. This survey was given to employees of the Ohio Department of Job and Family Services and Foster and Adoptive Parents who attended Show Me The Money, Budgeting For Consumers. Our perceptions of money have been shaped throughout our lifetime by those in influence over us. Our relationship with money is directly relevant and dependent on our self perception. Since money is so important in daily functioning, it is important that we are able to identify dysfunctional behavior toward it and how it affects our everyday living. This course looks at the cycle of addiction and dysfunctional behavior, especially in the area of our life where it overlaps with our money interactions. It is the objective of the course to help people identify their own attitudes and dysfunctions concerning money and develop remedies to correct them. Fundamentals of Motivating People This workshop focus on the skills managers needs to motivate and inspire others - from senior colleagues and peer managers to the people for whom they are responsible. A key business skill which, when delivered effectively, dramatically improves morale and productivity and reduces cost, attrition and risk.
It seems that no matter where you look today, there are glaring examples of disrespect in our society. From the workplace to the playground, people of all ages are abandoning civil behavior in favor of “keeping it real.” Today’s workshop will explore issues of workplace bullying, the contagious nature of disrespect, and how it impacts teambuilding, customer service, worker esteem and job satisfaction. Come prepared to discuss how disrespect has impacted the quality of your work life, and bring along some thoughtful suggestions about how we can make a positive impact on your organization…now!
Power is defined as “the ability to influence others”. Do you have enough influence over others to induce them to cooperate with you? This workshop explores the difference between use and abuse of power, introduces the learner to the seven sources of power available to leaders, and discusses the “positive politics” of power usage. Come and find out how to increase your own power while empowering others to work to their full potential. Leave the workshop with a plan to distribute power more effectively in your organizational structure.
Introduction To Addictive Behaviors This course will discuss the world’s most prolific manufacturer and user of drugs. The biochemistry of the brain of a person with an addictive personality and compulsive behavior of people that seek thrills will be examined. Participants will learn how to recognize these personality types and establish prevention and intervention for youth that have addictive personalities.
Immigrant Populations In The Workplace Demographics in the workforce continue to shift as our national and local populations become more culturally diverse. According to the Bureau of US Citizenship & Immigration Services, approximately 10 million immigrants have entered the US in the last decade alone. The US Census Bureau reveals that English is not the primary language spoken in 10% of the homes in Columbus, Ohio. Employers must foster an understanding of the respect for our immigrant population in order to benefit from their talents, serve their needs as customer and employees, and strengthen our organizations and community. Exercises and discussion cover immigration trends, current demographics, and a study of the primary cultures introduced to your community. Working With Diversity in Supervision and Line Staff Being a manager is a difficult job. It is more complicated today due to the composition of diversity in the workplace. Cultural difference Awareness is essential for effectiveness and efficiency. This seminar will provide practical tools for balancing diversity and work productivity.
Dialogue Across Differences: Multi-cultural Approaches According to the Census Bureau’s 2000 statistics and reports, racial and ethnic changes are taking place faster than initially expected. Immigration rates are expected to continue their explosive growth. With the increase in the racial and ethnic composition of the country, human service professionals will work with more adults and children from different cultures. Anticipating these continued changes will help ensure quality service for clients regardless of racial or ethnic background. Participants will be provided information associated with the following racial and ethnic groups: Ø Africo Haitians/Caribbean Ø African Americans Ø Hispanics/Latinos Ø Middle Easterners Ø Native Americans Ø Sub Saharan Africans
At times it may appear that the poor are invested in staying poor. It seems their decisions; judgments and attitudes serve to keep them stuck in poverty. This seminar addresses the norms, traditions, behaviors, values and survival skills employed by the impoverished and explains how the impact of generational poverty affects behavior and thinking. Perhaps not everyone is enthused about joining the middle class. Come and find out why.
The magazine “Psychology Today” tells us in its August 1998 issue that stereotypes are an ingrained part of the thinking of most Americans. We make assumptions and take actions regarding others who are different than ourselves based on the “isms” programmed into our minds when we were children. This seminar explores the impact of ethnocentric behavior on our ability to build effective cross-cultural relationships and gives tips on how to avoid “cultural collisions” when dealing with diverse others. Come and discuss issues such as the “Ten Lenses” Americans tend to use to view diversity issues, and explore what we might do together to achieve greater harmony among all who work together in a multicultural environment.
Are You Managing Your Time Or Is Time Managing You A comprehensive workshop on time management. Workshop includes a Departmental Time Management Pre-Training Assessment Survey. Survival data will be utilized to customize training to meet departmental staff professional and personal needs and identified weaknesses. Personal strengths will also be identified and reinforced.
The 1990's have brought with them a bundle of confusion regarding gender roles and responsibilities. It appears both men and women are looking for ways to identify themselves, and influence the opposite sex in constructive and lasting ways. Books such as John Gray's Venus and Mars series, and the "Rules" book authored by two traditionalist women are bestsellers, reflecting our current thirst for understanding of gender based issues. This workshop explores the way in which men and women identify themselves, and how they use gender based skills to influence the thinking and behavior of others. Understanding Individual Diversity and Personality Are there some people that you click with instantly while others just don't seem to by your type? Come and assess your own work and home personality style and compare and contrast it with the other types described in the DISC model of style differences. Learn the benefits and challenges of each style to productivity in your work team. Leave with a greater appreciation for the individual diversity of each member of your work team and personal community, and expanded insight into your own style. Capitalizing On Gender Differences In Work Teams Does your team have distinct gender roles for its members? Do the men do all the heavy lifting while the women deal with emotional outbursts from customers? Are men called upon to protect team members when a threat is suspected? Who takes the notes at training or in team meetings? Come and examine your team's use of gender roles. Is your team capitalizing on gender diversity, or still depending on tired assumptions to determine who is best at what? Attend and discuss how best to utilize both genders in your team based on the perceptual, structural and emotional differences that exist between men and women. It is all about conflict in the workplace. Is it avoidable? Is it preventable? Is it necessary? The answer to all of these questions is "yes". Organization leaders are responsible for creating a work environment that enables people to thrive. If turf wars, disagreements and differences of opinion escalate into interpersonal conflict, you must intervene immediately. Not intervening is not an option if you value your agency and your positive culture. In conflict-ridden situations, your mediation skill and interventions are critical. The Many Faces Of Diversity (pun intended) This basic course is an introduction to the benefits and challenges of an increasingly diverse workplace. Exercises and discussions focus on defining diversity and related terms, identifying and dispelling prejudices, valuing differences, and examining relevant laws and allowable behaviors in the workplace. Growing Old In Youth Oriented America: Aging as a Sub Culture This workshop is designed to provide an opportunity for participants to learn what it feels like to be elderly and have a cope with some of the functional difficulties associated with aging. Participants will have an opportunity to learn the history of our attitudes toward aging and how institutionalized ageism impacts services to seniors ANGER: Only One Letter Away From Danger Anger is a very physical emotion. It can be a great motivator or a very unpleasant experience with very destructive results. If we can learn to manage our anger constructively and channel it into action, it can be a powerful tool which may enable us to make positive changes in our lives When we understand what's underneath anger we can better assist our clients in managing their anger and mending families and communities. Blue Eyed, Brown Eyed: An Exercise in Discrimination This course examines the exercise in discrimination conducted by Jane Elliot and how it relates to discriminating behaviors in the workplace. Participants will explore Differing Realities, the Unwritten Rules of the Game, the Pygmalion Effect Complicity and Transformative experiences. This workshop will enhance the participants' Spanish Language skills through discussing, practicing and drilling exercises relevant to the social work profession within the context of culture and communication styles. Participants need to be prepared to actively participate in the session. Some knowledge of Spanish preferred, but no required. Attendees must have a great interest in learning the survival skills in the language since there are going to be many opportunities to practice the most important skills. Cultural Diversity In The New Millennium To achieve true systemic change means changing the fundamental ways in which we do our business with children and families and with other agencies and groups who serve those same children and families, the issue of culture in the Millennium has to be addressed. Addressing culture in the workplace is crucial for determining whether employees will use the policies and their general attitudes towards achieving the agencies mission in providing quality service delivery. There is no limit to what can be accomplished if it doesn't matter who gets the credit. No one person possesses all the skills necessary to do all things. Therefore, it is beneficial to gather several people together, each one of whom possesses some of the skills necessary to accomplish the task. This can make the difference between success and failure. The only difficulty is performing the magic needed to blend the many personalities into an effective, cohesive mix. This workshop will explore the various techniques for successful team building, the necessary characteristics for effective leadership of the group and the ingredients required, such as trust, commitment, cooperation, etc.
Can things like stress, conflict and time really be managed? If so why are so few of us ever successful at managing them effectively? It seems as though the more time we have the more we need, and the more we hurry the more behind we get. If you can spare the time, and even more so if you can't you need to attend this workshop where we will discuss some methods for managing your time. Discussion will include prioritizing, goal setting and sabotage. Balancing Work and Life Commitments This workshop explores ways that social service workers can better balance their home and life commitments and encourages them to share information with their clients so that they too can lead more balanced lives. The session allows learners to set life goals, find their "true worth" and identify ways to both achieve and enjoy the life/work responsibilities that make demands on their time.
Street Drugs: Recognition and Identification Street Drug Course content includes:
This workshop will focus on the dynamics of gender and working relationships in an agency. Female/male roles and the socialization process will be discussed. Communication patterns and styles of interaction, verbal and non-verbal, will also be examined. The effects of early childhood messages on our working relationships will be presented. The use of humor as an effective communication tool will be highlighted.
Laughing: Just for the Health of it Humor and laughing offer us important benefits in our lives. This course will help participants learn how to reduce stress and be healthier through looking at life with some humor. It is designed to explore the impact of humor on our self-concept, communications, our relationships, our works, our stress management, and our health. Participants will be given the opportunity to discover their own sense of humor and define the steps necessary to put more humor and laughter in their lives.
The purpose of Communicable Diseases Training is to educate staff on the various types of communicable diseases and precautions to protect staff and individuals receiving support from contracting and/or spreading potential infections diseases. The training will enable staff to:
Adult Development and the Aging Process - Core 703 This core course id designed to give participants a foundation for understanding the stages of adult development from physical, social and emotional perspectives. Our discussion of the life cycle begins at birth and concludes with a major focus on the aging process. The developmental theories of Erikson and Piaget are used as a frame work to explain adult behaviors and the effects of childhood trauma of adult functioning. We will also examine the following issues on adult development:
One of the key traits of exceptional workers centers on their ability to communicate effectively. This workshop will include content that addresses the elements of communication; barriers to effective communication; the top 3 ways in which we communicate; listening skills, and why people fail to communicate well. Strategies will be offered to assist the learner to negotiate with others on an ongoing basis, demonstrate assertiveness, gain cooperation, and listen to insure that they first understand before seeking to be understood.
Chemical Dependency And The Elderly: A Hidden Problem This workshop will provide participants with information about the unique characteristics of engaging elders in treatment of their chemical abuse/dependency issues. The workshop will look at how an alcohol drug problem develops assessment and intervention strategies. An evidenced based model of engagement and treatment will be reviewed and used to assess and plan for treatment of an elder cites in a case study.
This course will teach employees how to prevent and respond to incidents that threaten the safety, security, and well-being of both the agency and its employees. Course objectives will be accomplished by providing workshop participants with information on the following: Client threat assessment and emergency planning Responding to menacing phone harassment Off worksite client threats (Stalking) Non-physical intervention techniques. Office set-up and office safety equipment Office crisis code communication Incident management and collaboration with security and law enforcement How to implement course material into office operating procedures
Working With The Severely Mentally III Client This workshop will describe a differential assessment and treatment process for intervening with the severely mentally ill. The intent of the workshop is to provide participants with the skills and strategies to assist the client in the management and recovery from the impact of the effect of his/her mental illness on day to day functioning. Using an evidenced based model of assessment and treatment participants will have the tools necessary to successfully help the mentally ill adult.
Harassment: Knowing Our Civil Rights This workshop is designed to provide workers with factual information about the issues of sexual harassment (and other civil rights laws protected harassments) and discrimination. Learn what it is what it isn't and what it might be; how women and men may have different perceptions; and what the US court system is deciding. Learn the law, analyze gray areas, discuss case history, understand what it does to a workplace, evaluate your responsibilities and liabilities, the complaint process, saying no or confronting a harasser, and government enforcement. This course explores employment laws such as the Civil Rights Act of 1964, Americans with disability Act, Age Discrimination in Employment Act and Fair Employment Practices law, and agency policies which affect staff behaviors, interactions with clients and suppliers and management to staff relations
It has been said that self-acquaintance is a rare condition, meaning that so many of us do not really know ourselves. Yet, truly knowing ourselves and caring about ourselves has a great deal to do with everything else in our lives. It affects our ability to be assertive, it affects our interactions with others, and it influences our decision-making. This workshop will help participants gain more self- awareness and insight into the power of self-concept and self-worth, and will examine ways to improve both.
Communication: The Final Frontier Communication is so important that its presence or absence can seriously affect our physical and emotional health. Evidence suggests that an absence of satisfying communication can even jeopardize life itself. Despite its importance, many people fail to communicate effectively. Unfortunately, the people we care about the most, our family and friends, are often those with whom we communicate least effectively.
Working With The Immature Adult This seminar is designed for the special population of the immature adult. It will include content to aid in distinguishing immaturity from other behavioral manifestations such as mental retardation. It will apply social work assessment to interviewing and engaging to determine causal factors. It will review content of human development and behavior including abuse and neglect to better understand the immaturity. It will give methodology of working with the immature adult to reach program goals.
All Stressed Up And No One To Choke This stress management workshop is designed to help participants recognize stressors, become aware of their own personal stress level, and discover some healthy, effective methods to reduce stress. Time management and humor are discussed as methods for effective stress managements A personal stress level assignment and plan for healthy stress management will be the outcome of the training.
This seminar is designed to help the worker understand how to write in proper English and to document so that others in the profession can understand and comprehend the case. It will include technical writing presentations of grammar, punctuation, sentence structure and spelling. It will help participants with words and phrases that are used in the field of social work and how to use them correctly in the case structure of the written document. It will include points on brevity and professionalism of writing.
No On My Wall: A Workshop on Gangs A workshop on gangs in the community, participants will learn about various antisocial groups (gangs) that can compromise their safety, avoid being caught in the cross fire. This workshop will detail gang signs, symbols, and other identifiers that appear in neighborhoods. Course will detail the following type of gangs:
So You Want To Be A Supervisor Good preparation is a key element of any plan, particularly a plan that includes getting promoted to a supervisory position. This one day workshop helps prepare you to assume the responsibilities of supervision by providing tips on how to develop a "promotable image", and equips you with an understanding of the basics of supervision. Join us if you are thinking of applying for promotion within the next year. Learn about supervisory responsibilities including goal, purpose, and vision setting; performance management; team building; problem solving; and conflict resolution.
Change is constant in our world and at one time or another, we all as individuals must learn to cope with not only the change but also with the feelings of anxiety and uncertainty that accompanies it. In this one-day workshop, we will focus on the following:
Negotiation And Unification Skills For Supervisors Many in the management ranks of helping organizations are interested in avoiding competition in our dealing with others and finding ways to collaborate in hopes of achieving win-win outcomes. This workshop addresses negotiation skills and strategies that will assist the supervisor in getting their own needs met while meeting the needs of others. Dealing with impasses, influencing the thinking of others, using information strategically, and asking smart questions are but a few of the topics to be discussed in this session. Learn to unify with other managers to produce powerful outcomes that will benefit your staff, yourself, and your agency. Come prepared to discuss a situation where you wish to unify with others to accomplish a win-win outcome.
Building Your Agency Team For Success The course will detail the difference between an authentic work team and a work group. This information will help participants create powerful work teams and build them for success using proven strategies developed by Case Weatherhead School of Business. Participants will discover fundamental of successful teams, how the team model functions and five types of teams. Participants will learn how to establish a charter to give the team vision, implement shared leadership, set goals, make decisions and solve problems as a team, establish peer feedback, recognize effective team work and resolve conflict.
Case Planning and Service Delivery in Adult Protective Services This session focuses on the final three phases in the Adult Protective Services (APS) process:
It examines key resource systems for resolving elder situations and introduces stress and burnout as particular concerns for APS workers. Finally, the class employs case studies, exercises, and video tape to apply concepts, principles and techniques learned.
Resolving Conflict & Confronting Differences of Opinion Having a time resolving conflict when you disagree with another? How do you confront others while minimizing their becoming defensive or escalating the disagreement? How do you effectively handle manipulative responses? Are there some ways to help others resolve their conflicts without taking sides or getting caught in the middle? What are the positive outcomes of handling conflict well? Learn answers to all these questions and develop techniques that really work (when they are used) in this very valuable day of training.
It is better to know First Aid/CPR and not need it than to need it and not know it. This is an important course because most people will eventually find themselves in a situation requiring it, either for another person or themselves. Consequently, participants will learn lifesaving measures, how to get help, how to prevent further harm or injury to a victim, and how to address less severe injuries. Competencies will include: *Good Samaritan Law & Liability * Universal Precautions * Issues associated with Breathing Impairment (i.e. choking) * Allergic Reactions * Heart Attack * Stroke * Head Injuries * Bones & Joint Injuries * Seizures * Burns * Splints * Spinal Injuries & CPR * Amputation Accidents * Punctures to Flesh * Bleeding Internal/External * Eye Injury * Animal/Human Bites * Protocol for Automated External Defibrillator * AED USAGE
Organization Stress Management Most professional are aware of the contemporary sources of stress and the impact of stress on one's health. This workshop will approach individual responses to stress as being learned in the family of origin and explore the influence of values, communication styles, and the developmental consequences that promote tension on the job and in your life. This session will provide an opportunity to gain personal insight into these issues and to develop stress coping strategies.
This workshop will offer education about the risks of Suicide across all ages economic and social strata of the American Culture. Participants will learn how to assess lethality risks for children, adults and older adults. Participants will recognize the warning signs for suicide and intervention strategies to address this ever increasing social problem
Financial Exploitation of the Elderly: Indications & Interventions This one day interactive workshop will focus on how to identify signs of financial exploitation in the elderly. A comprehensive review of state and federal laws relative to financial management and banking policies will be presented. Legal remedies available to victims of financial exploitation will also be explored in a case intensive method. Don't miss this opportunity to discuss your cases involving exploitation with the "experts."
Elder Abuse: Afraid To Leave Afraid To Stay The workshop will address the impact of domestic violence in families upon the elder family member. The seminar will also look at Elder Abuse specific issues and the role the law plays in prevention and intervention. The course will also cover the unique psychological factors involved i.e.: "undue influence". Information will be provided about the prevalence of the problem, ethical issues, resources for help and barriers to the services.
This one day Team Building Program focuses on helping groups to understand the benefits of working together and the efficiencies associated with doing so. The program will also provide participants with a means to help teams function at a high level with measurable outcomes and results
Advanced Interviewing Skills For the Helping Professional You consider yourself a pretty good interviewer. You consistently get the information you need to serve your customer and you excel at getting the facts from even the most reluctant interviewee. Some days though unexpected interviewing challenges arise that you are not quite prepared to handle. This workshop will explore methods to deal with dangerous interviewees, those with disabilities, and those with mental health issues. Test your listening skills and practice "non-defensive" responses to defuse volatile others. Learn 5 magic questions to help build insight in your customer population. Please come with some good examples to challenging interview situations.
De-Escalating Violent Situations With the more stringent requirements and consequences of "welfare reform,' it is more than likely that workers will encounter angry, potentially aggressive individuals on their jobs. In this workshop, participants will learn the hierarchy of behaviors and emotions that a person displays at various levels of agitation and the appropriate verbal intervention for each level, as well as the importance of body language and other non-verbal communication. The emphasis will be on learning way to avoid potentially dangerous situations by planning ahead and anticipating behaviors
Working Effectively Across The Generations As cultural diversity was of major concern for the last decade of the twentieth century; generational diversity is of great concern for the new millennium, as baby boomers pass the work controls to gen-x-ers. In today's high speed, high tech environment, it is necessary for us to develop new ways of working together, in order to deliver excellence in service and to get our needs met. This workshop is designed to increase understanding and reduce generational conflicts. We will explore collaborative approaches that will capitalize on the strengths of both generations, in order to provide excellence in service to our clients and customers, both internal and external.
Using the Language of Influence to Increase Case-Plan Adherence Non-compliant clients; the resistant, the unmotivated, the stuck! This two day training will give caseworkers and supervisors skills, strategies and tactics to move the unmovable and shake up the unwilling! Strategies will include non-verbal rapport building, elegant language patterns, and tips and tricks from master therapists, communicators and sales savvy wizards. Come with an open mind, a playful attitude and desire to try new skills. CORE 159 - Overview of Chemical Dependency Clients who are chemically dependent or who abuse chemicals may possess significant barriers to self sufficiency. This workshop will provide workers with a basic understanding of the variety of barriers present in chemically dependent clients. We will identify the causality of addiction based on a variety of models. Addiction risk factors, the process of addiction based on the disease model, defense mechanisms, addiction screening, treatment concepts, and relapse factors will be presented. We will review types, effects, and hazards of variety of drugs. Workers will have an opportunity to examine their own beliefs and values about chemical dependency and addiction, particularly as a barrier to self-sufficiency.
There is a new process for developing people evolving in many organizations. Although the concept has been around for years, the process used by today's organizations is turning into a very effective tool for recruiting and retaining valuable employees. Mentoring is a process of two people working together to gain and enrich each other from the experience. The goal of an organization should no longer be to simply train an employee for a job, but to offer the guidance and counsel that is needed to develop the person's abilities to the fullest. This program will help you develop a mentoring program that will allow the people to grow while enhancing the effectiveness of the organization.
Dementia & Other Mental Disorders in Older Adults This course is designed for adult protection workers and all persons that work with clients that experience dementia. It will allow participants to recognize the different causes for persons to loose memory and exhibit behaviors that result from deterioration brain functions. It will help participants to distinguish between dementia that is reversible and dementia that is not reversible. It will allow participants to do case studies to reinforce this learning event. The course will also allow for discussion of resources for the treatment and care of persons with dementia. It will further give a lot of information for the client, and the caretaker. Basic day by day tips of dealing with the frustration of care for the dementia patient will be given and participants will be given the opportunity to share and exchange information.
Managing Anger And Conflict With Elegance Anger: watching it manifest in someone else, or seeing it explode from yourself can leave each party in any relationship feeling insecure and powerless. This training will examine the origin of anger in ourselves and others. Through self-assessment, participants will be led to objectively interpret anger's value in an array of situations and be able to "decide" whether it is the best tactic for successful resolution. Utilizing the "phases of anger" procedure, participants will learn five conflict management techniques that can be used to disengage, gain composure, and handle anger and conflict with elegance!
Problem Solving and Decision Making Skills & Strategies A manager was once overheard telling an employee, "I don't know what you should do, but be sure you do the right thing1" This workshop explores group and individual critical thinking strategies, decision-making, problem solving and judgment-making skills and techniques. Attend to learn how to weigh options, explore alternatives, gather pertinent information, and brainstorm effective solutions to even the stickiest problems.
Employee Relations: Employment Law for Supervisors and Managers This course is designed for all management personnel to assist them in conducting all day-to-day operations in compliance with Employment and Labor laws and to assist them in understanding their roles in compliance versus the roles of the Human Resources Department and legal counsel. This course explores the importance of compliance with all Employment and Labor laws; the purpose of the laws, which activities and which organization are covered by the laws; management compliance behaviors and compliance tools; and who enforces the laws and what enforcement actions may be taken.
Adult Protective Services Assessments Intake and investigation may reveal elder abuse, neglect or exploitation. However, it is assessment that determines the older adult's need for protective service, the urgency of that need and available resources to assist. Assessment is essential for case planning and intervention. This course explores the assessment phase of adult protective services, including related techniques, tools and challenges.
This workshop introduces the fundamentals of case planning; presents a cohesive case planning model; focuses on working jointly with clients to identify strengths, needs and barriers to self-sufficiency; and applies concepts to the development of the plan. Collaboration with community resources is also addressed.
Business Etiquette: A Better Way To Serve Learn how good office/business etiquette leads to:
Productive Reading & Memory Skills This one-day workshop is designed to provide practical ways to scanning and reading for the purpose of maximum comprehension. we will do this by looking at the most common reading problems and ways of overcoming them in the morning. Then we will explore ways to improve concentration. Moving on to memory in the afternoon, we'll look at its function and the three stages of memory. We will practice memory exercises and recall tests to help you develop effective retention and recall.
Showing Respect By Keeping Confidences - And It's The Law Showing respect comes in many forms. From the time the client comes in the door and is treated courteously to what we do with their information that they are obliged to give us, respect for our customers is our hallmark. They have a right to their privacy, even though you may not think it is private once they have told you. Sure, they have to tell s that information to get their benefits but we also have the obligation and legal responsibility to treat it with respect. They may have made some poor life choices that have caused them pain and problems that we think we wouldn't have made. That does not mitigate our responsibility to be respectful of their life story and the information they give us. Come to this class and learn when this comes into play in your work in this interactive class filled with true to life situations.
A manager was once overheard telling an employee, "I don't know what you should do, but be sure you do the right thing!" This workshop explores group and individual critical thinking strategies, decision-making, problem solving and judgment-making skills and techniques. Attend to learn how to weigh options, explore alternatives, gather pertinent information, and brainstorm effective solutions to even the stickiest problems.
Beyond The Transition To Self-Sufficiency Okay - they have a job and you can close the case. But, wait, they're back! You thought you were done. What did you miss? First - working is hard work, and it usually isn't the work itself that is hard. Often the hardest part about work is the interactions with others and with the system of work rules, both written and unwritten. If you have been successful for any length of time in the work force, you have learned how to effectively deal with these things without quitting or getting fired. If you haven't (and our folks often haven't) you don't know all the unwritten rules for dealing with bosses and co-workers. Past work experiences often carry into new settings and affect it negatively. Secondly, how do you keep more of your pay? Many of us with dependents know about the earned income tax credit but those new to an earned income don't. How can you maximize your resources and which one should you focus on? Ride sharing isn't a bargain if it costs you your job because your ride is always late or costs more in gas than a bus token. What community resources are out there to help with the working poor and how can they best be accessed? Thirdly, how can you structure your home life to accommodate being at work each day when you never have before? Are there extended a family responsibilities that haven't been shared with the caseworker? Perhaps domestic violence is a part of the picture. Come to this workshop to create answers to these questions and engage in problem solving for your clients so you can really close the case and they can be responsible for their own personal work successes and hence, be productive citizens.
SAFETY AWARENESS IN THE
WORKPLACE As
workers we may find ourselves in situations where our safety could be at
risk. We often find our work puts us in situations with emotionally
upset or unstable people when there is no guard or police instantly
available. There may or may not be warning signs in our records. We
will explore ways to minimize our risk and what warning signs to be on
the alert for. It will promote an awareness of the dynamics that place
workers at risk of physical assault in our workplace. We will examine
the real issues versus media hype and also how our perception of
differences plays into this. We will also look at understanding the
worker's own issues when it comes to dealing with a dangerous client or
co-worker. We will develop risk prevention strategies and techniques
for potentially dangerous situations while still serving our
clients/customers and maintaining our own safety. The focus of this
class will be office safety rather than that in the field.
BASIC
LEGAL FRAMEWORK FOR ADULT PROTECTIVE SERVICES
This is the next
module of the revised core APS worker training. In this class we will
cover the legal structure and the state statutes for protecting older
adults, including the reporting and investigating requirements of the
law and involuntary interventions possible under the law. To compliment
this, we will look at interpreting the law and applying it. That leads
us to unraveling key concepts, such as valid consent and undue
influence, and legal actions that may be taken against the perpetrators
of elder abuse. We will discuss incompetence and incapacity in an
attempt to differentiate them. This is an essential class for all who
are working with APS.
GENDER DIVERSITY (aka He Said/She
Said)
Rapport talk, report
talk: the languages of women and men. If only we could learn to talk to
each in a mutual tongue! This session explores the differences in the
ways men and women communicate and it suggests methods designed to
improve understanding between the sexes both at work and at home. Learn
about the differences in the structure and functioning of the male &
female brains. See how these differences affect the way each gender
perceives the world, seeks power, and communicates. We will examinee
ways in which men/women build teams, handle stress, and tackle work
differently as we try to understand the importance of both gender
perspectives and how to incorporate them into a mutually beneficial
collaboration.
We have developed a
Core Curriculum for the OWF/TANF worker who must work with those who
have mental health issues. Sure, we refer those we can easily identify
to mental health centers, but what about the ones who aren’t too ill to
work? It has been said that the CDJFS worker is often the first to
identify mental illness. Mental illness and/or a DSM-IV diagnosis does
not remove a person from the workforce. We have people with mental
health problems in all sorts of jobs from Congress to the street
sweeper. We still have to work with those not severe enough for SSI.
This workshop will teach you about the possible problems you may
encounter and how to use that information in finding appropriate
settings for them to work. This course has been designed around
responses from actual OWF workers around the state.
Writing Skills: a
Workshop for JFS Professionals During day one
of this two-day course, participants will learn to write clearer, more
efficient sentences. Focusing on documents and notes written in a social
service context, participants will identify twenty-six principles of
good writing and master techniques for structuring sentences that are
confident, concise, and precise. Participants will also learn the six
steps that will enable them to create documents and notes that their
readers can more easily understand and use. Day two will focus on
document organization. Participants will learn the best way to organize
information and document their professional opinions. The course will
also cover common grammar errors and usage problems.
LEADERSHIP RULES OF
ENGAGEMENT
Leadership is
not about egos. It's about helping develop the people of the
organization. It's about bringing the team together to perform
effectively. Leadership is about integrity and helping people succeed.
It is about making the organization better today than it was yesterday.
Leadership is not about "me;" it's about "we".
DEATH
EDUCATION: Dealing with a Fact of Life Many workers and clients, particularly older ones, are experiencing serious illnesses in loved ones or are trying to cope with the loss of a loved one. Many of us have lost parents or will soon. This workshop is designed to provide workers with factual information about the grief process. It will assist participants in gaining insight into one=s own feeling about death and help to develop a realistic perspective of what can be done for dying individuals and their families.
METHAMPHETAMINE LABS: Meth labs are found everywhere. They create an extremely hazardous situation to anyone in or around them both during and after production. This workshop will provide information on ways to detect meth labs and ways to protect your own safety. We will discuss what methamphetamine is, how it is produced, what tools are used and what the hazards are. We will also cover the patterns of abuse and the medical considerations. Finally, we will explore the investigative issues and your role in the volatile environment.
FROM INVESTIGATING TO
TESTIFYING: Preparing the APS Worker for Court
UNDERSTANDING HOW TO WORK EFFECTIVELY IN A BUREAUCRATIC SYSTEM
Bureaucratic systems are designed most often to provide a service to
customers and stakeholders. However, such systems can appear as a
hindrance rather than a help and a provider of frustration instead of
real help. This session is designed to assist those who need to gain the
most from bureaucracies in the least amount of time and effort. This
session is designed to explore such systems and deliver practical
methods for short-cutting red tape.
MANAGING
TIME, PAPERWORK & MULTIPLE PRIORITIES
This course will examine the limited resource of time and how you can better manage it to meet your performance requirements. It will begin by exploring how you spend time and then analyzing your time usage to determine Time Wasters & Under-utilizers. This analysis will include how to ensure your priorities are in sync with those of your manager’s.
From here you will
explore different ways to organize your schedule and your workspace
(e.g. paperwork) to enhance your use of time; and how to maintain that
organization. In addition you will learn ways to deal with or eliminate
time wasters such as procrastination, everyday distractions,
interruptions such as the telephone and ‘emergency’ meetings, and
“drop-in” coworkers and visitors. Finally, you will learn ways to
eliminate, prepare for, and adapt to stress.
Can you locate the
“spirit” in your team? Do you feel like part of a “team?” This course
will explore the dual concepts of team and spirit. Most of us
experienced the team concept as children. Have we lost our eagerness to
learn; our spirit and excitement in pursuit of “professionalism?” This
session will challenge participants to reactivate and energize their
spirits, become active, committed team members, and empower themselves
as well as their colleagues and clients.
When you sit down at
your computer to interview the next client, do you struggle to get all
the information gathered before the time is up and the next person is
waiting? This course is designed to give techniques in interviewing to
enhance the fact gathering interview of Cris-e. Building trust during
the initial phase of your interview is a crucial skill that will be
developed here, allowing customers to be comfortable with disclosure. A
large part of the training will be skill building through application.
Come and learn new skills and techniques that are directly applicable to
your jobs!
OVERVIEW OF
FAMILY VIOLENCE - DAY 2
This is part of a
two-day course that may be taken as independent days. Day 1 is a
prerequisite for Day 2. Day 1 was offered most recently on
This workshop is designed to provide participants with increased
awareness about the problem of family violence and how violence against
women is a barrier to self-sufficiency. Participants also will gain an
understanding of the scope of the problem; be able to identify women who
may be living in violent relationships; understand the types of family
violence as well as the various forms of abuse; recognize the importance
of inquiry into the extent of the violence to determine the severity and
the frequency of the abuse; know the legal definition of domestic
violence and the dynamics of family violence; learn to develop a safety
plan for women and children; learn how to interview a women from a
strength based approach; and understand how culture influences violence
against women.
CUSTOMER SERVICE SKILLS FOR EXTERNAL & INTERNAL CUSTOMERS In this one
day workshop, participants will learn about the four levels of customer
service and learn techniques for providing more effective customer
service—to both the external and the internal customer. Handling
customer complaints, dealing with difficult or upset customers,
maintaining positive work attitudes, and the Do’s and Don'ts for
communicating empathy will also be presented, along with ways of using
external and internal customer feedback in the planning and improvement
of services.
THE LEADERSHIP SERIES MODULE
4: This series has been designed to develop leadership in workers who are looking to advance. With the baby boomers reaching retirement age, many positions will be opening up across the state and we need trained leaders to fill them. The series consists of 4 days of training that are best taken in sequence. The fourth one
includes:
·
Legal Aspects
·
Leadership Skills
·
Coaching and Motivation
·
Dealing with Conflict
HOW TO MAKE AN EFFECTIVE
PRESENTATION This course is designed to familiarize the participants with the concepts and ideas that are relevant to making effective presentations. What makes a presentation successful? This question is the basis for all presentation. In our workshop, we discuss the importance of Participation, Good Preparation, and Communication Skills. You will learn how to express yourself clearly, summarize your ideas and listen to others suggestions. Participants will present a brief presentation using creative flip chart design. At the close of your successful presentation, you’ll be glad you took the time to attend this workshop.
THE LEADERSHIP SERIES MODULE
3: This series has been designed to develop leadership in workers who are looking to advance. With the baby boomers reaching retirement age, many positions will be opening up across the state and we need trained leaders to fill them. The series consists of 4 days of training that are best taken in sequence. The third one
includes:
As a supervisor are
you sometimes hesitant to give developmental feedback to those on your
team that are culturally different than you? Do you fear your words
will be misinterpreted or that you will be accused of being biased
towards or against certain team members? This workshop will explore
methods to fully develop your entire team without creating “cultural
collisions” and divisions within the team. Learn to deal effectively
with accusations of bias. Become aware of inclusive strategies designed
to engage all members of your work team and assure that you are fully
capitalizing on the wealth of perspectives that diversity brings to your
team.
(formerly SHOW ME THE MONEY)
Estimates suggest
that the average family spends $500-$1,500 per month more than it
earns. This course gives both a philosophical and a practical look at
family finances. It deals with financial attitudes, problems, and
solutions for families. The workshop includes activities that will help
participants see the personal historical basis for the attitudes they
have about money and spending. It involves looking at their current
financial situation in a non-threatening way, discovering habits and
attitudes, and implementing changes to help achieve financial
independence. Practical aspects of the training include short-term and
long-term planning, spending estimates, and money saving strategies in
everyday living.
SUCCESSION PLANNING: Building
Leadership from Within
Insuring that there
is a steady flow of well-trained, experienced people to fill your key
leadership positions is one of the most effective and proactive steps
that can be taken to prepare for the future. Systematic succession
planning saves the cost and time of personnel searches, as well as
enhances employee retention, improves employee morale, and creates a
diverse talent pool within an organization.
Attend this two-day
workshop to understand the basics of succession planning and learn the
steps necessary to identify and prepare high-potential candidates for
key positions. We will also examine ways to implement such a plan and
pitfalls to avoid.
This course will
examine: the impact of organizational time management and its impact on
staff; work sampling or how you really spend your time;
identifying time wasters and time under-utilizers and
tactics to reduce both; the difference between planning (e.g. time
blocking) and ‘to do’ lists; reducing meeting time and increasing their
effectiveness; managing telephone time; and how others affect your time.
THE LEADERSHIP SERIES MODULE
1: This series has been designed to develop leadership in workers who are looking to advance. With the baby boomers reaching retirement age, many positions will be opening up across the state and we need trained leaders to fill them. The series consists of 4 days of training that are best taken in sequence.
The first one
includes:
THE LEADERSHIP SERIES MODULE
2: This series has been designed to develop leadership in workers who are looking to advance. With the baby boomers reaching retirement age, many positions will be opening up across the state and we need trained leaders to fill them. The series consists of 4 days of training that are best taken in sequence. The second one
includes:
PHILOSOPHY AND PRINCIPLES OF ADULT PROTECTIVE PRACTICE
This curriculum
addresses the philosophy and principles of adult protective services
(APS) practice. In addition, this course addresses the nature and
scope of elder abuse and the Ohio APS law. Elder abuse is a growing
problem facing older adults nationwide and we must prepare to deal
with it effectively. This class focuses on these competencies
related to APS practice:
This course is one in the APS Core Series which constitutes the fundamental knowledge and skills required for APS practice in
ETHICAL DECISION MAKING
IN SOCIAL WORK
SAFETY AWARENESS
AND SELF PROTECTION
This workshop will include an overview of the issue of vulnerability for
all of us in our personal lives and on the job. We will focus on the
four "A's" of self-protection: awareness, assessment, anticipation and
action concerning self, environment, client and agency. Also discussed
will be confrontation/assertiveness training, the continuum of assaults
and defenses and self-protection in addition to physical intervention
strategies. There will be active physical participation and practicing
of techniques. Participants are encouraged to dress comfortably.
*This is the prerequisite for the Case Management classes This workshop assists participants in defining their role as professional helpers who enable clients to achieve and maintains self-sufficiency; addresses the importance of a collaborative worker-client relationship; stresses the need to individualize approaches based on client’s needs; and gives basic interviewing and relationship building skills.
THE DIMENSIONS OF HOARDING AND HOW TO RESPOND
FAMILY AND RELATIONSHIP VIOLENCE
ASSISTING THE NEWLY EMPLOYED IN DEALING WITH RACISM
CULTURALLY SENSITIVE INTERVIEWING SKILLS
SAFETY AWARENESS AND SELF PROTECTION This workshop will include an overview of the issue of vulnerability for all of us in our personal lives and on the job. We will focus on the four "A's" of self-protection: awareness, assessment, anticipation and action concerning self, environment, client and agency. Also discussed will be confrontation/assertiveness training, the continuum of assaults and defenses and self-protection in addition to physical intervention strategies. There will be active physical participation and practicing of techniques. Participants are encouraged to dress comfortably.
Succession Planning *Overview of Mental Health is a prerequisite. This is an advanced workshop for staff who have direct contact with the general public, particularly those we serve with mental health issues. It builds on the principles covered in the two day core workshop, Overview of Mental Health, which is a prerequisite. Objectives include: developing better skills in interviewing, dealing with and directing clients who may have some form of mental illness, a history of anger issues, or limited cognitive abilities. It will include some theory, but the focus will be on the application of principles through practical exercises and student participation. Participants are invited to bring examples of difficult clients to use as practice models.
PROBLEM SOLVING: How We Can
Better Serve Families
BUILDING BLOCKS OF A WINNING
TEAM DEVELOPING EMPLOYEE PERFORMANCE
ACCOUNTABILITY Managing In Union and
Non-Union Environments Core 504 - Supervising and
Managing Group Performance Description Mentoring Leadership Rules of Engagement
Description Legal Issues In Adult Protective
Services
This workshop will help you deal with negative emotions and provide techniques to change bad habits. Participants will learn strategies to handle crises and reduce stress; deal with issues requiring self-discipline (overcoming procrastination, breaking non-productive habits); and remain calm when dealing with anger (in self and in others). Core 502 - Managing Work Through
Other People Purposeful Interviewing Family and Relationship Violence
Everything Your Pharmacist Needs
You To Know and Your Doctor Didn't Tell You Seven Deadly Sins of Management
Preventing Workplace Violence
- Understanding Economic Diversity
- Social Work Values, Ethics and
Confidentiality -
This workshop will equip you with coping techniques for helping yourself and others adapt to change, deal with change resistance (in ourselves and our staff), support upper management decisions to staff (even when we don’t agree) and succeed during times of personal and organizational change. We will identify the ways (words and actions) we may inadvertently increase staff resistance and their consequences. We will learn ways of better seeing the ‘big picture’ and resolving the conflict between individual fairness and broader organizational implications. This in turn will help us in understanding the importance of supporting those administrative decisions, especially those we may not agree with.
Productive Memory and Reading
Skills - This one-day workshop is designed to provide practical ways of scanning and reading for the purpose of maximum comprehension. We will do this by looking at the most common reading problems and ways of overcoming them in the morning. Then we will explore ways to improve concentration. Moving on to memory in the afternoon, we’ll look at its function and the three stages of memory. We will practice memory exercises and recall tests to help you develop effective retention and recall. Overview of Mental Health -
Core 501 - Motivating Without Money -
TRANSITION TO SELF-SUFFICIENCY
SO YOU WANT TO BE A SUPERVISOR
THE
EFFECTS OF ABUSE AND NEGLECT ON ADULT DEVELOPMENT
ADULT PROTECTIVE SERVICES PRACTICE
WORKING WITH THE ADOLESCENT
AND YOUNG ADULT CLIENT
GOING BEYOND CUSTOMER
SERVICE MOTIVATING WITHOUT MONEY: For
Supervisors and Managers CRITICAL THINKING, PROBLEM SOLVING & DECISION
MAKING:
Child Development and
Delays
Career Management
Working with Adults with
Perceptual and Physical Impairments
Dealing With Emergencies
Was It Something I Said?
Building Trust, Credibility and
Cooperation
Dealing with the Mess of Stress
Survival Skills for Support
Staff
Productive Reading and Memory
Skills
Separation and Loss in Adult Protective
Service Getting Your Performance
Evaluation
Transfer of Learning
Older Adults with Alcohol and Other
Addictions
Taking Control and Checking For
Holes in Our Safety Net
Adult Protective Services Case Management and
Planning
Positive Action Equals Positive Results
Positive Action Equals Positive Results is a highly interactive workshop that involves self-assessment exercises and group activities. Participants learn tips on how to change negative attitudes into positive ones that will increase productivity. Be a Positive Person: By Thinking Positively booklets are available.
Professional Is As Professional Does
Burning Out or Rusting Out
Enhancing Self-Esteem and Job Performance
Effective Performance Feedback Skills for
Supervisors
Show Me the Money
Impact of Witnessing Parental Violence on
Children
High Performance Attitudes for Workers
Interpersonal Helping Skills
Overview of Chemical Dependency
Soaring With Eagles When You're Surrounded by
Turkeys
OVERVIEW OF FAMILY
VIOLENCE - DAY 1
Managing Change
Teaming: Internal and External Collaboration
Wellness and You
Everyone finds themselves in a leadership role at one time or another. This workshop will help individuals recognize the essential leadership characteristics that build bridges to better relationships within a group or organization. Participants of this workshop will learn the five basic stages of the creative process and convergent and divergent problem solving approaches. Techniques will be presented on how to effectively utilize the problem-solving model in team collaboration and how to motivate others to think in an innovative fashion.
Overview of Mental Health
Recharging for Welfare Reform
Women's Issues in Diversity
Adult Services
Managing Within a Human Services System
Building Client Self-Esteem
The Tangled Web of Communication
Black/White Racism
How to Stay Motivated
Wellness and the Human Spirit
Crisis Intervention: Families Under Stress
Customers, Clients, Consumers...Serving Them
Best
Other topics to be covered include:
This course was specifically designed for JFS employees; with clients, and our jobs in mind.
Resolving Conflict and Confronting
Differences of Opinion
Running the APS Race
Hitting the Ground Running With
Your Client
Positive Leadership
Managing Difficult People
Constructively
Taking Control and Checking For
Holes In Our Safety Net
Professional Image: Why Have
It? Do I Have It? How Can I Get It?
Core 503 - Transfer of Learning
This workshop explores the diverse learning styles, needs and resulting behaviors of family serving professionals in a learning environment. It examines ways for supervisors to assess critical learning needs of staff and match these needs with appropriate training curricula to improve the overall competence of the workforce. It also helps participants identify factors before, during, and after training that affect transfer of what is learned to the job. Participants will be able to use this information to develop individualized learning plans for staff. This information will also lead to improved abilities of these supervisors to deliver on the job training to their staff.
Adult Development and the Aging
Process
Building Client Self-Esteem
Dynamics of Interpersonal Communication One of the key traits of exceptional workers centers on their ability to communicate effectively. This workshop will include content that addresses the elements of communication; barriers to effective communication; the top 3 ways in which we communicate; listening skills, and why people fail to communicate well. Strategies will be offered to assist the learner to negotiate with others on an ongoing basis, demonstrate assertiveness, gain cooperation, and listen to insure that they first understand before seeking to be understood.
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